NSPV Mega Mart – Refund and Return Policy
At NSPV Mega Mart, we strive to offer high-quality, personalized gifting products and top-notch advertising services. We want our customers to be fully satisfied with their purchases. Please take a moment to review our refund and return policy below:
1. Returns for Products
We understand that sometimes purchases don’t work out, and we want to make the return process as smooth as possible. If you’re not satisfied with your product, we accept returns for physical products under the following conditions:
- Eligibility:
- The product must be in its original condition, unused, and undamaged.
- The product must be returned within 7 days from the date of delivery.
- The product must be accompanied by the original receipt or proof of purchase.
- Return Process:
- To initiate a return, please contact us at info@nspvmegamart.com or call us at 8509840711 / 9800400419 within 7 days of receiving your product.
- Once we receive your return request, we will provide you with the necessary instructions on how to send back the product.
- Non-Returnable Items:
- Personalized gifts (items customized with names, messages, or specific designs) are not eligible for return unless they are defective or damaged.
- Services provided (advertising, marketing, design, etc.) are non-refundable once they have been delivered or performed.
- Refund Process:
- After we receive the returned product and confirm that it meets the return conditions, a refund will be processed to the original payment method. Please note that shipping costs are non-refundable.
- Refunds may take up to 7-10 business days to appear in your account, depending on your payment method.
2. Non-Refundable Services
Our advertising and other service-related offerings are non-refundable. Once services are provided, they are considered as fully delivered and no refunds will be issued.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@nspvmegamart.com or 8509840711 / 9800400419. We will arrange for a replacement or a full refund for the defective item, at no additional cost to you.
4. Contact Information
For any questions or to initiate a return, please reach out to our customer service team:
- Email: info@nspvmegamart.com
- Phone: 8509840711 / 9800400419
- Address: Near Rao Sohanlal Park, Sector 51, Gurugram, Haryana 122003
This policy ensures that your customers understand the terms for returning products while keeping in mind the non-returnable nature of services. Feel free to adjust the policy details as needed!